Return and Refund Policy
Hassle-free returns and refunds for your peace of mind.
Last updated: December 2024
Return Overview
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward return and refund process. Please review our policy below for details.
Return Eligibility
Eligible for Return
- Unopened products
- Damaged during shipping
- Wrong item received
- Defective products
- Within 30 days of delivery
Not Eligible for Return
- Opened food products
- Perishable items
- Custom orders
- After 30 days
- Used or consumed items
Return Process
Contact Us
Email us at shreemmfoodproductindia@gmail.com or call +91 93440 01230 / +91 93800 01230 to initiate your return.
Receive Return Authorization
We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Package Items
Pack items securely in original packaging with the RMA number clearly visible.
Ship Return
Ship the package to our return address using a trackable shipping method.
Receive Refund
Once we receive and process your return, we'll issue your refund within 5-10 business days.
Return Timeframes
Important: All returns must be initiated within 30 days of delivery date.
- Return Request: Must be submitted within 30 days
- Return Shipment: Must be shipped within 7 days of RMA approval
- Processing Time: 5-10 business days after receipt
- Refund Processing: 3-5 business days after approval
Refund Methods
Original Payment Method
- Credit/Debit Cards: 3-5 business days
- PayPal: 1-3 business days
- Bank Transfer: 5-10 business days
- Store Credit: Immediate
Alternative Methods
- Store Credit: Full value + 10% bonus
- Gift Card: Immediate delivery
- Exchange: For different products
- Partial Refund: For used items
Return Shipping Costs
| Return Reason | Shipping Cost | Notes |
|---|---|---|
| Defective Product | Free | We provide prepaid label |
| Wrong Item | Free | Our error - we cover cost |
| Damaged in Transit | Free | Insurance covers return |
| Changed Mind | Customer pays | Deducted from refund |
| Size/Flavor Exchange | Free | One free exchange per order |
Exchange Policy
We offer exchanges for size, flavor, or similar products within the same category:
- Exchanges must be requested within 30 days
- Product must be unopened and in original condition
- Price difference applies if exchanging for higher value item
- Refund issued if exchanging for lower value item
- One free exchange per order
Special Circumstances
Holiday Returns
- Extended return period
- Gift receipts accepted
- Special holiday processing
- Gift wrapping available
Bulk Orders
- Partial returns allowed
- Volume discounts maintained
- Special handling process
- Dedicated support team
Damaged or Defective Items
Important: Report damaged or defective items immediately upon receipt. Take photos and contact us within 24 hours.
- Immediate replacement or full refund
- Free return shipping
- Priority processing
- Quality control investigation
- Preventive measures implementation
Store Credit Policy
Store credit is available as an alternative to refunds and offers additional benefits:
- 10% bonus value on store credit
- No expiration date
- Transferable to family members
- Can be combined with other offers
- Available for immediate use
International Returns
International returns are subject to additional considerations:
- Customs documentation required
- Return shipping costs may be higher
- Processing time may be extended
- Duty and tax refunds vary by country
- Local return options available
Return Support
For return questions or assistance, contact our support team:
shreemmfoodproductindia@gmail.com
Phone
+91 93440 01230
+91 93800 01230
Live Chat
Available 24/7 on our website
Return Address
123 Food Street
Gourmet City, GC 12345
Effective Date: December 1, 2024
Last Updated: December 1, 2024