Frequently Asked Questions

Sqube is a premium food product company that specializes in bringing the finest ingredients to your kitchen. We carefully curate every product in our collection, working directly with farmers, artisans, and producers who share our commitment to quality and sustainability.

Creating an account is easy! Simply click on "Sign Up" in the top right corner, fill in your details, and verify your email address. You'll get 10% off your first order plus free shipping as a welcome bonus.

Currently, we ship within the United States. We're working on expanding our international shipping options and will announce when they become available.

We offer free shipping on orders over $50. Standard delivery takes 3-5 business days, while express delivery takes 1-2 business days. You'll receive a tracking number via email once your order ships.

You'll receive a tracking number via email once your order ships. You can also track your order in your account dashboard by logging in and going to "Order History".

If your package arrives damaged, please contact our customer service team immediately with photos of the damage. We'll arrange for a replacement or full refund at no cost to you.

We offer a 30-day return policy for unopened products. Items must be in their original packaging and condition. Contact our customer service team to initiate a return, and we'll provide you with a prepaid return label.

To return an item, log into your account, go to "Order History", select the order you want to return, and click "Return Item". Follow the instructions to print a prepaid return label and send the item back to us.

Once we receive your returned item, we'll process your refund within 3-5 business days. Refunds are issued to the original payment method and may take 5-10 business days to appear on your statement.

To change your password, log into your account, go to "Account Settings", and click "Change Password". Enter your current password and your new password twice to confirm.

You can cancel your order within 1 hour of placing it if it hasn't been processed yet. After that, you'll need to wait for the order to arrive and then return it using our standard return process.

To update your shipping address, log into your account, go to "Account Settings", and click "Addresses". You can add, edit, or delete shipping addresses from there.

Many of our products are organic and clearly labeled as such. We work with certified organic producers and ensure all organic products meet USDA standards. Look for the organic certification badge on product pages.

We carefully vet all our suppliers and products. Every item goes through quality control checks, and we maintain strict standards for freshness, packaging, and storage. We also regularly test products and gather customer feedback.

Yes! We offer bulk discounts for orders over $200. Contact our customer service team for custom pricing on large orders. We also have special pricing for restaurants and food service businesses.